Markatel GPT
Your company knowledge, in a conversation.
Internal corporate chat for consulting company documents, with your branding and per-user permissions.
Service screenshot
This is Markatel GPT: the question, the answer and the document it comes from.
Real service screenshot
What you can do
- Consult documents. Ask about a procedure and check the source.
- Prepare drafts. Use authorised information and review the text.
- Set access by user. Define which documents each person sees.
How the work flows
An example with fictional data to explain the workflow, not a customer case.
Question
“What are the steps for registering a supplier?”
Lookup
The chat uses the documents available to that user.
Review
The team checks the answer and decides.
Connections and control
- Company documents and user accounts; access is defined with the team.
- Layered protection: personal-data filters, permissions and usage rules. Detected personal identifiers are masked before the model is consulted.
- AI answers need review; they do not replace company decisions.
- It is not a customer-service inbox.
Frequently asked questions
Is it for customers or the team?
For the team. Customer service across channels belongs to the multichannel centre, an independent product.
Does everyone see the same documents?
No. Permissions are per user.
Does an answer authorise an action?
No. It does not authorise purchases, payments or external actions.