Personal assistants
One assistant per person, with their inbox under control.
Each employee has their own assistant: it reads their email, drafts replies to review and reminds them of follow-ups. For companies and freelancers.
One person’s inbox, sorted
The example shows an employee’s fictional inbox with a draft ready for review and a proposed follow-up.
What you can do
- Sort the inbox. Highlights what is urgent, groups what needs a reply and files the rest.
- Draft replies. Writes drafts with the thread’s context and the knowledge allowed.
- Keep follow-ups going. Proposes a reminder when a conversation stalls.
How the work flows
An example with fictional data to explain the workflow, not a customer case.
A request arrives
An Example customer asks Employee 1 for a quote.
Draft ready
The assistant drafts the reply with that person’s information.
Review and send
The employee adjusts the text and decides to send it.
Connections and control
- One assistant per person, connected to their email and calendar with their authorisation.
- It does not send on the employee’s behalf without their approval, except under rules that person sets.
- Independent of Markatel GPT and the multichannel centre: it is neither the corporate chat nor the shared inbox.
- Layered protection: personal-data filters and access limited to each person’s mailbox. Masking data before the model is not the same as anonymising it permanently.
Frequently asked questions
How is it different from Markatel GPT?
Markatel GPT is the chat for company knowledge; the assistant works on one person’s email.
Can a colleague see my email?
No. Each assistant accesses only its employee’s mailbox.
Does it work for a freelancer?
Yes. A single assistant is set up, with no other products.