Markatel GPT
Answers are buried in documents.
AI chat on your documents, with per-user permissions.
Real service screenshot
AI agents for companies
Fewer repetitive tasks. More time for your business.
AI agents, business chat and multichannel customer service, with built-in data protection.
Products
Internal chat, multichannel service and automation for specific tasks.
Platform and channels
WhatsApp and Teams agents
Someone answers by hand on every channel.
They serve customers on WhatsApp and answer the team in Teams.
ERP and CRM integrations
Someone copies data between ERP and CRM.
They read and write in the company’s systems.
Customer service
Markatel AI multichannel customer service centre
Several channels and little coordination between people.
Shared inbox with history and conversation assignment.
Appointments and “where is my order?”
Appointments and orders take hours every week.
Books appointments and checks orders in the ERP.
After-sales and returns
The customer’s history is scattered.
Handles returns with the history in view.
Sales
Leads and quotes
The contact cools while the quote is prepared.
Qualifies contacts and prepares the quote.
Administration and finance
Document automation
Typing invoices is slow and error-prone.
Reads invoices and delivery notes and records them in the ERP.
Collections and overdue payments
Chasing a payment is awkward, so it slips.
Sends reminders and a payment link over WhatsApp.
Supplier purchasing
Stock runs short while the customer waits.
Prepares the purchase order when stock drops.
Operations
Technician reports by voice note
Reports are filled in from memory.
From a voice note, the report reaches the ERP.
People
HR
CVs, shifts and holidays are handled by hand.
Screens CVs and helps with shifts and holidays.
Personal assistants
Email piles up; follow-ups are forgotten.
One assistant per employee drafts replies and follow-ups.
Another process? We also build custom agents. Tell us about it
How we work
Four steps.
Real case
We start from one of your processes.
Custom build
We build the agent.
Human review
Tests and review by a person.
Improvement
We launch it and improve it.
Your information, under control.
We combine personal data filters, per-user permissions and usage rules, and design each solution to help you comply with the GDPR.
- Data protection in multiple layers.
- Personal data filters and usage rules.
- Access tailored to each user.
- Each person sees only their own.
- Local processing options.
- For tasks that must stay in-house.
Frequently asked questions
What is an AI agent?
An AI program for specific tasks in a process, with the data and permissions the company gives it.
Which systems does it connect to?
ERP (SAP, Odoo, A3), CRM (Holded, Clientify, HubSpot, Pipedrive, Zoho CRM, Salesforce, Microsoft Dynamics 365), WhatsApp, Microsoft Teams, email and documents.
What information does the AI receive?
Detected personal identifiers are masked before transmission. We also offer local processing for tasks that require information to stay within your infrastructure.
How do we start?
Tell us about a real process at info@markatel.ai.
Tell us about a process in your company.
Write to us and we will reply.